AndayaGuna Solutions

ERMERA Y SETYADI

Senior Consultant

Expertise Cover

• Customer Support Network Development

• Customer Support Management and Business Development

• Developing and implementing retail standard and Retail Next

• Technical support and Warranty audits

Industry Experienced

• Over 24 years experienced in automotive industry

• Automotive research and development focusing on vehicle component engineering and examine

• Technical and Customer Support management roles at premium brand market across Indonesia, China, and Australia

Project Experiences

• Conducted aftersales market potential analysis and promoted customer-oriented campaigns Led the implementation of Retail NEXT (service) model to improve customer engagement in hybrid physical-digital experiences

• Delivered strategic initiatives to consistently meet key business objectives

• Ensured profitability and customer satisfaction through innovative aftersales strategies